You want employees who work for more than just a paycheck. Your employees want a job that offers autonomy, mastery, and purpose.

When all those desires come together in a single workplace, the result is service excellence that sets you apart from the competition and keeps your customers coming back over and over again.

You don’t get that kind of excellence from a book, video, or online course. You can’t impart it with a speech, seminar, or simulation. To create a lasting culture change, there’s simply no such thing as an off-the-rack solution.

At E(5)Xcellence, we start with proven, time-tested principles, then customize implementation to the realities of your organization. Seminars, focus groups, exercises, observation – we adapt our tactics to suit your individual strategic needs.

Changing a culture takes time and commitment throughout every level of an organization. That’s why we take the time to listen and engage, from the most senior executives to the newest front-line hires. Everyone gets a hearing, so everyone feels a part of the process.

As for deliverables, we leave you with more than a warm feeling and a pat on the back. You’ll have baseline data, achievable goals, and proven systems to help you get there. We’ll even show you how to measure results so that you can continue to check up on your people – and on us.